How do I submit a claim for damaged items or shortages?
Merchandise should be carefully examined upon receipt to ascertain any error or shortage. Claims for shortage must be made within 10 days of receipt of merchandise. Claims for lost or damaged shipments must be made by the buyer directly to the carrier and our office notified within 10 days of receipt of merchandise.
How do I return merchandise?
Defective product or unwanted merchandise received as a result of AMI's error may be returned for repair, replacement, or credit upon receipt of a return merchandise authorization number (RMA). An RMA may be obtained by submitting a claim in writing (on your business letter head) via mail, email or fax. (see the contact us options) Unauthorized returns will be refused by our office and returned to sender freight collect. Returns are to be freight prepaid unless alternative arrangements are made. Credits will be issued with an allowance for the condition and age of the merchandise. Returns must show date of purchase, date of delivery, invoice number, and be accompanied by the RMA issued by Advanced Meditech International. Unless otherwise noted, credit for all merchandise returned in resalable condition within 90 days of invoice date will be subject to a 15% restocking charge. For health reasons, any used surgical instrument returned for repair or replacement must be sterile.
Is certain merchandise in non-returnable?
Yes, Merchandise held longer than 90 days, discontinued products, used products (unless shown to be defective), all wearables (such as athletic supporters) and thermal packs, as well as DVD's, Books, and Educational Materials are not eligible for return. Also, items that are sold in sealed packages such as surgical clips and thermal cautery tips are not eligible for return if the original packaging is missing or damaged.